I've had rocks in my shoes that are both smarter and less painful than you

As an IT professional, I came to understand LONG ago that users aren't NECESSARILY stupid. I try to assume that users are intelligent people who are good at their jobs and they just want the technology that is supposed to make their lives easier to WORK. Just because I spend my day living and breathing a piece of software doesn't mean that most other folks do, and so they just don't know.

But sometimes? There are morons. Aggressively, and possibly intentionally, stupid people that will not learn. No matter how many times you hold their hand. No matter how often you show them the helpful documenation that has both a short form and a screen shots. THAT SHOW EVERY BUTTON YOU NEED TO PUSH IN ORDER TO DO YOUR FREAKING JOB.

In some cases, if they seem dense enough, those around them decide it's easier just to do it for the morong rather than have to deal with the moron being aggressively stupid.

Even worse? Occasionally, BIGGER morons show up. They make the original moron look smart and easy to deal with. Which is painful, because you KNOW how stupid the original moron is.

I often compare them to the average box of rocks or the average box of hair. But sometimes? Hair is just more intelligent.